Sentinel Issuer
Sentinel Issuer allows you to implement your own strategy of prevention and detection of fraud by means of a set of rules that contain your expertise and the best business practices recommended by credit card companies. Moreover, it improves the efficiency and performance of your research team because it allows you to define the amount of work needed and the course of action during the analysis and examination of a suspicious account.

Security
Sentinel is a multi-user application with strict security measures and user control such as :

• Access to the system with a username and password.
• Detailed privileges for each option.
• Individual user-security to view the information by business strategic unit.
• Control of modifications to key options in the system.
• Security policies defined by the Administrator to request a new password from the user.

User-friendly Interface
Sentinel’s interface has been developed by graphic designers and reviewed by end users to make it simple and user friendly. A few characteristics are:

• Menus and standard toolbars on all screens.
• Dual interface, which allows the user to view the information as tables or forms.
• Options to search or filter information on every screen.
• One-step customized report generator with the data on every screen.
• Ability to move or hide columns, group information, etc. It also stores the preferences of the user’s last session .
• Convenient data export on every screen of the system.
• Multilanguage (English - Spanish)

Flexibility on Rule Definition
The powerful rule engine from Sentinel allows the end user (without additional programming) to create rules based on their expertise and even combine them in order to create complex analysis patterns.

When a new rule is created, its effectiveness is unknown. Sentinel Issuer allows you to implement the rules with previous information within a specified period of time in order to learn how effective they could have been. As reference, it uses old fraud records in the system to determine if any transactions were not detected, if the rules were successful at detecting fraud, and the amount of money that could have been saved .

Automatic Distribution of Suspicious Activity to Analysts
Sentinel Issuer allows you to create task queues automatically in order to assign different analysts the examination of suspicious activity and cases to investigate. In so doing, each analyst can examine their own queues of case analysis or those of other users, if they have the corresponding privileges.

Viewing Suspicious Activity
Analysts have several screens to examine the activity of accounts detected by the system as suspicious. This can be done by rules or by account.

Automatic Generation of Cases to Investigate
Once the analyst examines the activity that the system identifies as suspicious, s/he can generate cases to follow up the fraud and describe all the actions taken when examining the account.

Data Analysis
The system provides screens to check transactions, regardless of their detection as suspicious or actually fraudulent (in blue).

It also enables the user to find compromising points of sale where the fraud could have taken place.

The system allows the user to generate statistics of attention and rotation of cases according to their status. These statistics determine the effectiveness of the rules.

In addition, it provides graphs to analyze fraud information by country, by MCC and by case.

Automatic Delivery of Fraud Alerts via E-Mail
Sentinel Issuer is able to send e-mail messages with information about the suspicious activity detected by the rule engine. This is a powerful function, since it can warn analysts, or other assigned personnel about a possible fraud attack, regardless of date or time (weekend or holiday).