Sentinel Prevention, prevention of fraud in real time

Sentinel Prevention is a specialized solution for preventing losses that occur due to fraud with credit, debit, and private card transactions in the following channels: points of sale, ATMs, Internet transfers, merchant payments and mobile banking. It is focused on the issuer business and the acquirer with a clear differentiation between the tools to prevent fraud for each with a real-time, online, and batch approach.

More and better results with this specialized solution’s preventive approach. The many benefits your institution obtains by using a real-time prevention solution include improving your funds’ protection, business management and competitiveness.

The real impact of this advanced technology has shown decreases in losses due to fraud of up to 85%, which is exactly what Sentinel users have experienced.

Solution Architecture

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Sentinel Prevention Functionalities

Virtual Analyst: Lets you contact customers using a sophisticated voice system to validate their transaction behavior.

Strict Security Levels: SENTINEL PREVENTION supports multiple security levels for both operations and administration.

Easy to Operate: SENTINEL PREVENTION offers a very user-friendly graphic interface and an assistant to help create rules that enable complex analysis patterns to be easily modeled after with greater flexibility and without the need for any additional programming. In addition, the implementation process offers multi-level training targeting functional and technical users at different management levels.

Strategy Generation: SENTINEL PREVENTION makes it possible to create multiple strategies focused on detecting and preventing different fraud schemes (skimming, identity theft, etc.).

Tools for Analyzing Unusual Activities: The system has a clear differentiation in its analysis tools for both the issuer and the acquirer.

Analytical Technologies

The Ability to Automatically Run Multiple Actions:

o Deny transactions against the authorizer.

o Create warnings that are distributed to analysts.

o Block accounts or cards (POS and ATM).

o Send email and SMS messages.

o Block payments to merchants.

o Ability to check unusual or normal customer activity from the different perspectives.

o Automatically generates cases for follow-up to keep full track of the investigation or review.

o Ability to record message 0620 and interact with Advance VISA™ Authorization.

Sentinel Prevention benefits

Benefit Description

Preventive Focus: The leading-edge SENTINEL PREVENTION technology with engines monitors and evaluates all of the operations in Real Time, which means real, effective fraud prevention that stops authorizations of high-risk transactions.

Business Specialization: SENTINEL PREVENTION is a solution created specifically to prevent card and affiliated merchant fraud, precisely complying with all the requirements issued by Visa, MasterCard, American Express, Diner's Club, and other card issuers.

High Processing Volume: SENTINEL PREVENTION can stand up to high transaction processing volumes, whether the approach is real time or online. This includes peaks based on the time or day.

Decrease in Losses Due to Fraud: Proven immediate drop in monetary losses caused by individuals and organized crime through fraudulent actions.

Business Opportunities: With our solution, an acquirer can manage its affiliate’s expected billing scenarios and an issuer can see its cardholder performance profiles.

Tropicalization and Customization: The system operates in accordance with each institution's own reality, country, and business sector, including differentiated monitoring strategies.

Internal Checks and Balances: Using transactional monitoring, auditing will have the input needed to be able to evaluate anomalous behavior in daily financial activities.

Global Knowhow: Incorporates Latin American knowhow with the standards and best practices of the European and U.S. financial industry.

Ongoing Improvement: SENTINEL PREVENTION is a fully developed system that is immediately available to clients and in a constant state of evolution, with improved versions being periodically released.

Decrease in Sourcing Levels: Since fraud is one of the main operating risks, its efficient management will incur an adjustment to the institution's sourcing.

Ideal for Regional Processors and Financial Groups: Using the system's Business Unit (BU) structure, SENTINEL PREVENTION makes it possible to monitor multiple financial institutions with independent monitoring strategies and structures, which facilitates processing services for their bank clients or regional financial groups.

Integral Solution: It covers the entire process, from analyzing unusual activities to the end of the investigation process, including determining points of compromise, designing a prevention strategy, analyzing customer behavior (profiles), generating warnings, interacting with the institution's systems (blocking) and communicating with customers via SMS messages and e-mail.

Sentinel Rules Engine

The new Sentinel rules engine manages the business rules defined and configured by the users so their transactions are properly evaluated.

Sentinel Rules Engine can be operated online or in real time. The online option is operated in conjunction with the Sentinel database. Transactions are not denied since they are evaluated after the transaction has been processed, which is why the operating rules for this option filter exclusively what the institution wishes to analyze or verify.

The real time option evaluates the transaction the moment it is processed as one more step in the authorization process. The real time operation is feasible thanks to the great speed at which the engine can evaluate a group of transactions using multiple rules.

The engine’s architecture