Sentinel Informer, instant communication with your clients

Sentinel Informer is the solution for sending communication and information about any area where you want to maintain close ties with a financial entity’s customers. It’s used to provide fraud warnings, offer new services, payment reminders, etc.

Greater Value: This solution focuses on improving the financial institution’s relationship with its customers, strengthening the communication channels with them, and providing them with timely, useful information. All of this is at a lower operating cost structure.

Net Return: Daily tracking for millions of clients at Latin American financial institutions through this leading-edge technology prevents fraud and strengthens important internal areas such as marketing and operations, thus significantly boosting the institution’s returns.

Sentinel Informer Functionalities

Transaction Control via Subscription: When a customer is signed up, his/her personal information is updated and checked so all of the transactions done in the different channels can be controlled: credit cards, electronic transactions, automated tellers, etc.

Behavior Criteria Definition: SENTINEL INFORMER is able to individually register profiles for each customer to receive warnings.

Source of Criteria: The bank can predefine criteria for the customer that can only be changed upon the customer’s request. The customer can also authorize the bank to carry out specific actions when there’s a predetermined warning.

Subscription to One or Several Products: The customer may sign up to have the following monitored: his/her credit and debit cards, bank accounts, electronic branch, and all the financial products that the bank deems appropriate and enables.

Warning Differentiation: SENTINEL INFORMER makes it possible to differentiate the warnings based on territory, whether they’re generated by local or international operations.

Product Identification By Means Of an “Alias”: For better customer security, the names of the different financial products can be customized using names that are easy for the customer to remember so that the account or card number is not transmitted.

Customized Warnings: Cases can be personalized with this system when warnings must be sent a different way, such as through emails or SMS messages to cell phones, during specific time periods, or by enabling them to be sent to multiple recipients (family members or other people the customer trusts).
Individualized Warning Systems: SENTINEL INFORMER can be used by the customer to define different warning systems for each of the financial products that are being monitored in the system.

Discretion: Specific warning reports use a format that protects the customer’s privacy, by means of SMS messages that include only the information necessary to identify the transaction.

Sentinel Informer Benefits

Security for Your Customers: With SENTINEL INFORMER, a financial institution's customers can sign up for a value added service so they are warned about abnormal or suspicious transactions in their accounts, financial products, and main and/or additional cards.

Defense Against Crime: By warning people close to you in the face of suspicious operations such as extortion kidnapping, this solution can provide citizen security organizations the information necessary to protect their customers.

Cybercrime Prevention: In a growing world of specialized cybercrime, SENTINEL INFORMER can monitor customer operations, preventing monetary losses due to an attack by organized crime.

Personal Control over the Use of Additional Cards: SENTINEL INFORMER enables the financial entity's customers to control transactions made with additional cards in real time -- this tool is extremely useful for parental control.

Optimize Internal Control of Corporate Cards: Units assigned to control company expenses can improve how they handle employee expenses through remote reports detailing corporate card transactions.

Payment Reminders and Mobile Banking: With SENTINEL INFORMER, the financial entity can send payment reminders to its customers and at the same time invite them to use the institution's mobile banking services, thus creating more business through our system’s warnings.

Marketing New Financial Services: This tool grants the financial entity a perfect opportunity for sending clients information about its new financial services.

Warning Customization and Customer Satisfaction: The financial institution's customers will not lose their peace of mind due to a string of unnecessary warnings or warnings sent at the wrong time. During the sign-up process, CUSTOMIZED CRITERIA will be created for the user to define the cases when warnings should be sent via different means, either by email or SMS messages to cell phones.

The Benefits of a Loyal Relationship: In a globalized world with millions of customers and operations per second, harmonious relationships between clients and providers are necessary to build loyalty. The high technology provided by SENTINEL INFORMER develops that harmony and close relationship between the financial institution and its customers, enabling the institution to respond to its customers’ daily needs and improve their quality of life through values such as SECURITY, USEFULNESS and OWNERSHIP.

Return on Investment: The SENTINEL INFORMER services can be provided to the financial entity's customers through a membership contract that charges a minimal monthly payment to the member user, thus making a return on investment possible.

Early Customer Profile Acquisition: Using the customer statement obtained during the service registration, the financial entity acquires a profile about customer behavior, including a timeframe when his/her cards will be used, the accounts and/or financial products involved, the maximum amounts of transactions that he/she is willing to accept, their frequency, the places where charges will be made, etc. This information is very useful to the different departments at the institution because it may be analyzed from different perspectives (sales, marketing, risk) using SENTINEL BANKING INTELLIGENCE, an optional module.